At luck57, your privacy is not a formality — it is a core operating principle. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own information. We have written this document in plain, clear English so you always know exactly where you stand.
Before getting into the legal detail, here are the six principles that underpin everything luck57 does with personal data collected from players across Pakistan.
luck57 collects personal data only for clearly defined, specific purposes — account management, identity verification, payment processing, regulatory compliance, and responsible gaming monitoring. We do not repurpose your data for unrelated commercial activities without your explicit consent. What we say we use your data for is what we actually use it for.
We collect only what is genuinely necessary to deliver the luck57 service safely and in compliance with our licensing obligations. We do not ask for information we do not need. If a process can be completed with less personal information, we design it that way from the start rather than collecting data speculatively.
All data stored by luck57 is protected using industry-standard 256-bit SSL encryption both in transit and at rest. Access to personal data is restricted to authorised luck57 staff on a strict need-to-know basis. Our systems undergo regular security audits, and any identified vulnerabilities are addressed on a priority basis without delay.
luck57 takes reasonable steps to ensure that the personal data we hold is accurate and kept up to date. If your personal circumstances change — such as a new address, updated phone number, or corrected name — you can update your account details directly or contact our support team. Inaccurate data that may affect your ability to withdraw funds is treated as a priority correction.
luck57 does not keep your personal data indefinitely. Active account data is retained for the duration of your account and for a defined period afterwards as required by our licensing authority for audit and regulatory purposes. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised in accordance with our data retention schedule.
Pakistani luck57 players have the right to know what data we hold, to request corrections, to ask for deletion where legally permissible, and to object to certain types of processing. These are not aspirational commitments — they are operational procedures with defined response timelines. Every rights request is acknowledged within 72 hours and substantively addressed within 30 days.
luck57 recognises the following data protection rights for all registered players. These rights apply regardless of whether you are currently an active player or a former account holder whose account has been closed. To exercise any of these rights, contact our support team at [email protected] — no online form required, and no justification is needed for most requests.
All data rights requests are acknowledged within 72 hours and fully addressed within 30 calendar days. Complex requests may be extended by a further 30 days where legally permitted, with written notice provided to you.
You have the right to request a copy of all personal data that luck57 holds about you. We will provide this in a commonly used, machine-readable format free of charge, within the statutory response timeframe.
If any personal data luck57 holds about you is inaccurate or incomplete, you have the right to have it corrected. Account details can often be updated directly within your account settings; for CNIC or identity document corrections, please contact support.
You may request that luck57 delete your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires us to retain it. Regulatory retention requirements (typically five to seven years after account closure) may mean full erasure cannot be immediate.
In certain circumstances — such as while you contest the accuracy of data we hold — you have the right to restrict how luck57 processes your data. During a restriction period, we may store the data but not actively use it for operational purposes beyond what is legally required.
Where processing is based on your consent or the performance of a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you may transmit it to another controller if you wish.
You have the right to object to certain types of data processing, including direct marketing and profiling. If you object to direct marketing communications from luck57, we will cease that processing immediately with no impact on your account status.
This Privacy Policy ("Policy") describes how luck57 ("we", "us", "our", or "the Platform") collects, processes, stores, shares, and protects personal information relating to individuals ("you", "your", "Player") who register for, access, or use the luck57 online gaming and sports betting platform, accessible at luck57.site, and any related services, features, or communications we provide.
This Policy applies to all personal data collected in connection with the luck57 service — whether collected through the website, through account registration forms, through customer support interactions, through KYC (Know Your Customer) verification processes, through the use of the platform's games and betting features, or through technical means such as cookies and server logs.
By accessing luck57.site or creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the luck57 platform.
luck57 collects the following categories of personal data in connection with the provision of its services:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender, nationality | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address (city, province, Pakistan) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account identifiers, bank account details (HBL, UBL, Meezan), transaction history, deposit and withdrawal records | Deposit / withdrawal processing |
| KYC Documents | Scanned or photographed CNIC, proof of address documents, source of funds documentation | Identity verification process |
| Gaming Activity Data | Game sessions, wager amounts, game outcomes, bonus usage, session duration, betting history | During active gameplay |
| Technical Data | IP address, device type, browser type, operating system, referring URL, session identifiers | Platform access & sessions |
| Communication Data | Live chat transcripts, support emails, feedback submissions | Support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion requests, cooling-off periods, RG assessment flags | Account management & RG tool usage |
We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where voluntarily provided by you in the course of a support interaction and where it is strictly necessary to resolve the matter you have raised.
luck57 uses the personal data we collect for the following specific purposes:
Every instance of data processing by luck57 is grounded in one of the following legal bases:
luck57 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
luck57 uses cookies and similar tracking technologies (such as web beacons and session tokens) on its website to improve user experience, maintain your logged-in session, remember your preferences, and analyse platform usage patterns.
The cookies used by luck57 fall into the following categories:
luck57 does not use third-party advertising cookies or participate in cross-site advertising networks. You may control cookie settings through your browser settings, though disabling strictly necessary cookies may affect your ability to use certain features of the luck57 platform.
luck57 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Notwithstanding the above, no method of electronic transmission or storage is 100% secure. While luck57 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. In the event of a data security incident that poses a risk to your rights and freedoms, luck57 will notify you promptly in accordance with applicable regulatory requirements.
luck57 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our gaming licence conditions, applicable anti-money laundering legislation, or other legal obligations.
Our general retention periods are as follows:
Upon expiry of applicable retention periods, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
luck57 operates internationally and, as a result, your personal data may be transferred to and processed in countries outside Pakistan where luck57's server infrastructure, game software providers, or third-party service providers are located. Such countries may have data protection laws that differ from those applicable in Pakistan.
Where personal data is transferred to a third country, luck57 implements appropriate safeguards to ensure that your data receives a level of protection equivalent to that required under applicable data protection standards. These safeguards include: contractual clauses that impose data protection obligations on the recipient; use of service providers who are certified under recognised data protection frameworks; and transfer impact assessments where required by applicable law.
By using the luck57 platform and providing your personal data, you acknowledge and consent to these international transfers where they are necessary for the provision of the luck57 service as described in this Policy.
luck57 strictly prohibits access to and use of its platform by anyone under the age of 21. The luck57 platform is designed exclusively for adults, and we take the protection of minors from exposure to gambling products extremely seriously.
luck57 does not knowingly collect any personal data from individuals under the age of 21. If you believe that luck57 has inadvertently collected data from a minor, please contact us immediately at [email protected] so that we can take prompt action to delete the data and close the account.
We encourage parents and guardians in Pakistan who are concerned about a minor accessing gambling websites to use reputable parental control software to restrict access to online gambling platforms across all shared devices.
The luck57 platform may contain links to third-party websites, services, or resources — for example, links to game studio websites or payment processor information pages. This Privacy Policy applies solely to personal data processed by luck57 in connection with the luck57 platform and services. It does not apply to the data practices of any third-party websites or services you may access through links found on the luck57 platform.
luck57 is not responsible for the privacy practices, security measures, or content of any third-party websites. We strongly encourage you to review the privacy policies of any third-party sites you visit before providing personal information to them. The inclusion of a link on the luck57 platform does not constitute an endorsement of that third party or their data practices.
luck57 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, changes to the services we offer, or changes to our operational structure. All such changes will be reflected on this page, with the "Last Updated" date revised accordingly.
Where a change to this Policy is material — meaning it substantially affects how we collect, use, or share your personal data, or substantially affects your data protection rights — luck57 will notify registered players via email at the address associated with their account, providing at least fourteen (14) days' notice before the change takes effect.
Your continued use of the luck57 platform following the effective date of any change to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should close your account before the effective date and contact support to arrange withdrawal of any remaining balance.
If you have questions about this Privacy Policy, wish to exercise any of your data protection rights, want to update the personal information we hold about you, or wish to make a formal data protection complaint, please contact us using the details below:
Data Protection Contact Email:
Live Chat Support:
Available 24/7 via the live chat widget on the luck57 platform. Average response time: 3–5 minutes. Support is available in both English and Urdu for Pakistani players.
luck57 will acknowledge all formal data protection rights requests and complaints within seventy-two (72) hours of receipt and will provide a substantive response within thirty (30) calendar days. Where a request is complex or involves a large volume of data, the response period may be extended by a further thirty (30) days, with written notice of the extension provided to you within the initial thirty-day window.
If you are unsatisfied with luck57's response to your data protection complaint, you have the right to escalate the matter to the supervisory authority responsible for data protection in the jurisdiction under which luck57 holds its gaming licence. Contact details for the relevant authority are available upon request from our support team.
Now you know exactly how luck57 handles your personal data. Your CNIC, payment details, and gaming history are protected by encryption, accessed only by authorised staff, and never sold to third parties. Log in and play with full confidence that your privacy is in good hands.
21+ luck57 is for players aged 21 and above only. Please play responsibly. Visit our Responsible Gaming page for tools and support.